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DEAR PARTICIPANT

If you have any problem during the payment process, please try the following:

  • Make sure that you don't have daily transaction limits 
  • Use the following browsers: Chrome or Mozilla Firefox
  • Clear cookies and restart the browser
  • If the purchase with your card falls outside your typical spending patterns, this may trigger the issuer to decline your card. This is designed to prevent fraud.
  • If you have two names on the card, or a business and a personal name, make sure you are entering the names in the same order as they appear on your statement.
  • Disable your antivirus program just for this process (temporarily)
  • Allow to show pop-ups
  • Contact your bank or card issuer and explain that you are trying to make a purchase and verify if your card isn’t blocked
  • Do not use mobile devices like tablets o smartphones

If you are still having problems with your payment process, please contact Mauricio Vertiz for personalized assistance: This email address is being protected from spambots. You need JavaScript enabled to view it.   Tel: +01 52 (55)56630402

NOTE: If you can not find the pre-registration confirmation email in your inbox, please check out your Spam folder.

 

To be certain that your payment has been registered, you have to receive an email like the image below, after the payment is better to wait 4 or 5 hours to check your inbox or spam folder.