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DEAR PARTICIPANT

If you have any problem during the payment process, please try the following:

  • Make sure that you don't have daily transaction limits 
  • Use the following browsers: Chrome or Mozilla Firefox
  • Clear cookies and restart the browser
  • If the purchase with your card falls outside your typical spending patterns, this may trigger the issuer to decline your card. This is designed to prevent fraud.
  • If you have two names on the card, or a business and a personal name, make sure you are entering the names in the same order as they appear on your statement.
  • Disable your antivirus program just for this process (temporarily)
  • Allow to show pop-ups
  • Contact your bank or card issuer and explain that you are trying to make a purchase and verify if your card isn’t blocked
  • Do not use mobile devices like tablets o smartphones

If you are still having problems with your payment process, please contact Mauricio Vertiz for personalized assistance: This email address is being protected from spambots. You need JavaScript enabled to view it.   Tel: +01 52 (55)56630402